Privacy Policy

Introduction

futurionex SARL ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website futurionex.world and use our infrastructure maintenance planning services.

Data Controller Information

The data controller responsible for your personal data is:

Data Collection

We collect various types of information in connection with our services. The data we collect includes:

• Personal Information: Name, email address, phone number, company name, and postal address when you contact us or use our services
• Technical Information: IP address, browser type, device information, and website usage data
• Communication Data: Records of correspondence when you contact us via email, phone, or our website forms
• Service Data: Information related to the infrastructure maintenance planning services we provide to you

How We Use Your Information

We use the information we collect for various purposes. How we use your data depends on the legal basis for processing:

• Service Provision: To provide, maintain, and improve our infrastructure maintenance planning services
• Communication: To respond to your enquiries, provide customer support, and send service-related communications
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To manage our business operations, including accounting, record-keeping, and internal reporting
• Marketing: With your consent, to send you information about our services that may interest you

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with any merger, sale, or transfer of company assets
• Consent: With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Generally, we retain client data for seven years after the end of our business relationship, in accordance with Luxembourg business record retention requirements. Marketing communications data is retained until you withdraw consent or for a maximum of three years.

Your Rights

Under the General Data Protection Regulation (GDPR) and Luxembourg data protection law, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the following information:

Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (Commission Nationale pour la Protection des Données - CNPD) or your local supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Contract Performance: To provide our infrastructure maintenance planning services
• Legitimate Interests: For business operations, security, and service improvement
• Legal Obligation: To comply with applicable laws and regulations
• Consent: For marketing communications and non-essential cookies